Terms of Service

WarrantySuite is software for recording and tracking warranty claims, repair jobs and supplier returns. It is provided over the internet on a subscription basis. Which features you can use depends on the plan you are on.

You are responsible for everything done under your account, including by staff you invite. Keep passwords confidential and remove staff who leave. Tell us promptly if you believe an account has been misused.

One account belongs to one business. You may not resell or share access with another business without our written agreement.

Every plan starts with 300 free records. No payment details are required to begin, and there is no time limit — the trial ends when the allowance is used, not on a date.

One record means one warranty claim, one repair job, or one RMA batch, however many devices it covers. Deleting a record does not restore the allowance.

Once the allowance is used the account becomes read-only: you can still view, print and export everything already in it, but not create new records. We may agree a larger allowance for a particular account.

Prices are shown on our pricing page in MYR and exclude any taxes that may apply. Subscriptions are billed in advance for the period you choose (monthly or yearly).

Where online checkout is not yet available for your account, we activate the plan manually after you confirm with us. The price is the same and there is no setup fee.

We may change prices with at least 30 days’ notice. A change never applies to a period you have already paid for.

If a subscription is unpaid past its due date we may set the account to read-only until payment is received. We will notify you before doing so. Read-only means your data stays intact and exportable.

You may cancel at any time. Cancellation takes effect at the end of the period you have paid for; we do not refund part-periods unless required by law. On cancellation the account becomes read-only rather than being deleted, so you can retrieve your records.

The records you enter — customers, claims, jobs, suppliers — remain yours. We process them to provide the Service, as described in our Privacy Policy.

You can export your data to CSV at any time, including after cancellation. If you ask us to delete your account, we will delete it and its data within 30 days, except where we must keep records to comply with the law.

You agree not to:

• upload content that is unlawful, or that you have no right to;
• attempt to access another business’s data, or probe, scan or test the security of the Service without our written permission;
• use the Service to send unsolicited marketing to your customers in breach of applicable law;
• interfere with the Service’s operation, or place unreasonable load on it through automated means.

We may suspend an account that is causing harm to the Service or to other customers, and will tell you why.

We work to keep the Service available but do not guarantee uninterrupted access. Maintenance, third-party outages and events outside our reasonable control can interrupt it. We do not currently offer a contractual uptime guarantee; if you need one, talk to us before subscribing.

The Service is a record-keeping tool. You remain responsible for your own obligations to your customers, including the warranties you give them and any deadlines you must meet.

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim arose. We are not liable for lost profits, lost business or indirect losses.

Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. If a change materially affects you we will give at least 30 days’ notice by email or in the app. Continuing to use the Service after a change takes effect means you accept it.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

Questions about these terms: support@warrantysuite.com.